Return Policy

Panda Fashion allows returns of the product with full refund of the paid amount as per the following policy*

• Only wrongly shipped/delivered products will be accepted for returns and full refunds.
• The customer needs to raise a return case through return option within 2 working days from the date of delivery by selecting ‘Received Wrong Item’ option in the reason for return.
• Only those products will be eligible for return which are received by us within 10 working days after we agree to return.
• Customer will require to provide proper evidence of wrongly delivered products and Panda Fashion retains the rights to examine whether the products for return or not.
• Panda Fashion Advise you that while unpacking your product kindly record a short video of unpacking your product as it will be used as evidence of product damage or fake product. For Fake products and damaged products only video Evidence (unpacking video) is valid, no other evidence will be acceptable.
• In case of Fake product, it is advised to unpack your product with video-graphy as a proof which can be used to make sure that the seller/courier personnel has sent fake product so that we can take strict actions and we can start refund process of your amount/product. In such case (Fraud case) Only a video evidence will be valid. So it is strictly Advised to shoot a video while unpacking your products and send it to us in case of fraud.We are strictly following check points to minimize such cases but somehow if some case arises like this then only Video Evidence will be validated.
• If eligible, the customer may request a complete refund or reship the ordered product which will subject to the stock availability at that time.
• Panda Fashion will bear the shipping charges for the eligible returned/reshipped products. If the product’s stock is unavailable, then a request for the full refund will be initiated and the same shall be informed to the customer through registered email.

Exchange Policy

Panda Fashion allows an exchange of the delivered products as per the following policy*

• Only defective/damaged products will be accepted for exchange/refunds.
• The customer needs to raise a return case through refund option within 2 working days from the date of delivery by selecting ‘Dead on Arrival/Faulty’ option in the reason for return.
• Only those products will be eligible for exchange which are received by us within 10 working days after we agree to exchange.
• Customers will require to provide proper evidence of delivering defective/ damaged products and Panda Fashion retains the rights to examine whether the products are eligible for exchange or not.
• If eligible, Panda Fashion will reship the same product to the same address customer, no refund will be issued in this case. In this case, Panda Fashion will bear all shipping charges.
• In case of unavailability of the ordered products, the customer may either request other available products of the same value or full refund.
• In case the returned products are not defective/damaged or not eligible for exchange then the customer will be informed about the same and the same product will be reshipped to the shipping address of the order. The customer will have to bear all the shipping charges in this case. 

Cancelling Order Policy

Panda Fashion allows cancelling an order before dispatching products as per the following policy*

• In the event an order successfully placed and the customer wish to cancel, a cancel request should be initiated by sending email to  orderinfo@Panda Fashion.comwithin time as per the following schedule-

Order cancelling requests will be accepted only if the product has not been dispatched until receiving cancelling email requests.

*The customer should use only orderinfo@Panda Fashion.com email id for communication related to Return/Refund/Exchange/Cancelling orders. Panda Fashion will not be responsible for any loss due to coupon/gift voucher used in order, such amount will not be compensated in case of full refund made.